Anuj Nirala Profile

 ANUJ KUMAR NIRALA

Mobile: +971-557184129                                                                              E-Mail: a_nirala@hotmail.com

https://www.linkedin.com/in/anuj-kumar-nirala-pmp%C2%AE-itil-poly-solution-expert-1a315124/

Executive Summary

v  Offering 20+ years of experience in the field of Unified Communication, Call Centre Technology, UNOC Operations, Management Product Development, Integration of Industrial Grade Computing, and Professional Audio Video & Web Conferencing, Mobile VAS & Enterprise VAS, NOC Operations Management & Pre-Sales Support.

v  Comprehensive understanding of Project Management Life Cycle, Sales Proposals, RFQ/RFPs.

v  Strong exposure in executing and implementing Managed Services Projects, Mobile IOT & Video Streaming Application Development, Voice, Call Centre, and Data networks using Multilayer Platforms, Vendor Management, Sales Engineering.

v  An effective communicator with honed relationship, leadership, planning and analytical skills. Ability to view the larger picture, take business-critical decisions and lead various teams from the front to attain business excellence.

PROFICIENCY MATRIX

³ Project Management- Define Scope, Planning Resources, Budget, Stakeholder Management, Monitor Progress & Risk, Documentations, Closing Projects

³ Solution Consulting-On Prem and Cloud, Office 365 Administration. Microsoft Direct Routing, Poly and Pexip hybrid Solutions.          

³ ITIL Framework - Operations Management & Process Optimization, Change Management, Disaster recovery and business continuity.          

³ IT Strategy- IT Governance-Leadership- Team Management-IT Budgeting- IT Auditing- IT- Asset Management- Vendor Management

³ Business Analysis & Customer Satisfaction                 

Certifications

v  PMP Certified (PMP Number: 3198914)

v  Microsoft 365 Certified Teams Administrator Associate (MS-700- Certification Number-H699-2935)

v  ITIL Certified (Certificate Number: GR750244686AN)

v  Ribbon Communications: SBC Edge & EMS Support & Sales Engineer Professional Certificate.

v  Zoom Rooms Implementation & Integration Certificate by Avixa

v  Poly Solutions Expert (POLY-XPT)

v  CCNA (Cisco Certified Network Associate).

v  Higher National Diploma in Computing.

Career Record

First Video Communications (FVC.Com)                                                                                Sept’17 – till Now

Project Manager

Key Responsibilities Include:

v  Project Management, Working on Tenders (RPF/RFQ), Hands on Experience on Multiple technologies.

v  Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility

v  Coordinating internal resources and vendors for the flawless execution of Project, develop a detailed project plan to track progress.

v  Report and escalate to management as needed, Manage the relationship with Client and all the stakeholders.

v  Perform risk management and minimize project risks, Create, and maintain Comprehensive project documentation.

v  Management of Poly, Pexip, Call Centre Solution and AV Projects, POCs, Solution design, Resource allocation and Onsite or Remote Project Deployments.

v  Support Services and help desk team for Resolution of critical and escalated cases.

v  Education-Product Training and prepare knowledge base, best practices, Processes, Vendor Management & Vendor Relations.

v  Follow up top Enterprise Customers for Quarterly Infrastructure health check-up, Support/AMC Renewal Etc.

v  Enable End User and Partner via routine Training on Emerging Technologies.

o    Polycom Clariti Solutions, Presales Design & Poly Clariti 2.0 (Poly Clariti in HA & Super Clusters) implementations

o    Polycom/Skype (SFB on Prem)/Real Connect for Teams for VTC and Clariti Integrations

o    Call Centre Solution (C-Zentrix) & Pexip Deployment and integration with other SIP Services like EPBX, SFB on Prem

o    Ribbon SBC 1000/2000/Edge Protect and Microsoft Teams direct routing.

o    Harman Media Suite Deployment and Integration with 3^rd party live Streaming Services

o    Hands on Crestron, Extron, inogeni, Sound Structure, Biamp and various AV Products

Key Project include:

ü  Polycom Clariti 1.0 & 2.0 deployments including Harman Media suite -Saudi Arabian Military services, Kafalah, Khatib & Alami, Abyat Kuwait, Dubai holdings, Sharjah HR, Olando NBAD FAB, MOI-Bahrain, MOI-Egypt etc

ü  Polycom Clariti with Real Connect for SFB and Team - MOI- Morocco, Abyat-Kuwait, ADIC

ü  Pexip Deployments in Ministry of Health- Kuwait, Dubai holding-Dubai.

ü  Prysm Deployment in Moenco Ethiopia, Du, MOE AD, Dubai Sports Council.

Jasper InfoTech Pvt Ltd (Snapdeal.com)                                                                                                Aug’15—Sept’17

Senior Manager- Operations and Transitions.

Key Responsibilities Include:

v  Rolling out Cisco UCCE Cluster, Migration from C-Zentrix to UCCE and Management of Cisco UCCE, NICE Loggers, C-Zentrix Clusters, PRIs and MPLS Links and ensure its availability (Uptime 99.99%) as per business Commitments.

v  Management of CCT Dialer Desk & ensure team Process adherence. Processes are ID Management, ID Reconciliation, Preventive maintenance, incident management, change management and Risk Assessments also ensure mitigation of Risks.

v  Working with Various business groups for New Products/Campaigns/Enhancements, considering cost saving & Provide best available Quality product is the key KRA while working for enhancement or new product development, Working as Program manager and ensure Support from vendors and in-house stakeholders.

v  SPOC for DOT Audits and ensure License renewal and new apply/relocation as and when required.

v  Manage IVR Enhancements, Responsible for Reporting & Dashboard Availability & accuracy.

v  Education-Product Training and prepare knowledge base, best practices, Processes, Vendor Management & Vendor Relations.

v  Manage Hardware Life Cycle Management, Movement of assets to OSPs whenever required, managing software licenses and Managing Asset Register and Quarterly review of assets.

Key Achievements include:

ü  Completed inbound call centre transitions from C-Zentrix to Cisco UCCE.

ü  Setup help desk and deployed distributed architecture new OSP on boarding and support.

ü  Setup Outsourced OSP Cloud, OSP uses centralised infrastructure for inbound and decentralised infrastructure for outbound calling requirements.

ü  Enhanced NICE for Screen Recording and Agent Performance Evaluation and rating.

Qatar Datamation System (QDSNET.COM)                                                                                           July’14 – Aug’15

Consultant- Unified Communication

Key Responsibilities Include:

v  Identify competitive challenges in market; facilitate design of customized solutions for Video conference, Unified Conference Solution using Microsoft Lync its integration with active directories.

v  Design the UC/AV Solutions based on RFPs or the customer requirements, review the design based on customer or market inputs trends and solution delivery.

v  Post Sales application deployment and management supervision, testing and certification before delivery. Implementation and Ops Support management.

Key Achievements include:

ü  Unified conference infrastructure & Multiple OTXC Rooms Deployment at beIN Sports, Doha.

ü  Polycom RPXs and Unified Conference Infrastructure deployment in Department of Civil Aviation, Doha.

ü  Microsoft Lync (Skype for Business) Deployment with Polycom Infrastructure at Doha.

Bharti Airtel Limited         

Senior Manager- Video conference and Enterprise Mobility solutions                                     Oct ’13 – May ‘14

Key Responsibilities Include:

v  Identify competitive challenges in market; facilitate design of customized solutions for Video conference, UC and mobile enablement product variants of MATE (Access, Sales, and Tracking).

v  For New Product Ecosystem and application creation identify the vendor by evaluating their core competencies and on boarding new vendors through vendor selection process and agreement.

ü  Drive the partner engagement with Airtel Business, SI Partners & Third-Party Vendors to strategize the Roll-out strategy, Ensure identification/replication of best practice among regional PSS and Account teams.

v  Review Corporate, regional, vertical and product level team, Work closely with regional PSS heads for business planning exercise.

v  Post Sales application development and management supervision, testing and certification before delivery. Implementation and Ops Support management.

v  Key Achievements include:

ü  Launch of Skool Smart- RFID Based Bus and Student tracking system for Kalathiya Internation School, Gujrat.

ü  Deployed ADM (airtel Device management) Powered by SOTI for Infratel MATE and Unitech MATE Solutions.

Manager (Value Added Services)                                                                                             June ’11 – Sept ‘13

Key Responsibilities Include:

v  Partner & Process Governance - Conducting Monthly operations reviews, KPI performance review and sign off KPI/SLAs, conflicts handling and resolution between Rev Share Partner and Managed Service Partner.

v  O&M, Incident, Change, backup, Performance and Security management, Capacity planning and Technology Evaluation, Expansion ordering, Project Management and Deployment.

v  As Part of B2B Responsibility Support Airtel Business team in designing & Validating Audio and Video Meeting Rooms, board rooms, CCTV, PA BGM & Cisco, and Polycom hosted bridge and pre-designed TP Rooms.

Key Achievements include:

ü  Successfully implemented BCP/DR for the Audio conference infrastructure in 2012.

ü  Successfully Implemented Unified conference infrastructure project as part of Open Video Communication Consortium (OVCC), Airtel role is Network Service Provider and Managed Service Provider.

ü  Successfully Design and Implemented Mobile TV Infrastructure DR and its Dedicated connectivity with all 3G Circle GGSNs.  

Assistant Manager (Value Added Service)                                                                                                 Feb’09-May ’11

Key responsibilities include:

v  Managing the Operation and managing the team of Conference services (audio and video conference Platforms, STK (DP6) and DSTK (DP8) Platforms (Airtel live and Airtel Money) databases, Services end to end Close co-ordination with Platform OEM.

v  KPI/SLA tracking, Regular meetings with the team on their performance and deliverables. Lead involvement & responsibility in planning system capacity, new requirements / enhancements feature up gradations, optimization, daily operations, and escalations.

v  Defined required process, and followed security guidelines through QEV, CBN, Password Policy etc. (As defined under BISP) By continuous employee engagement, rewards and recognition, training, and development.

Key Achievements include:

ü  Awarded the Best Project Execution award for Critical Projects in 2011 in Bharti Airtel Ltd.

Aesthetix Audio Video India Pvt Ltd                                                                                       Mar ’08 – Feb ‘09

Project Manager

Key responsibilities include:

v  Handled Large Audio Visual, Unified communication Projects, responsibility include on side technical mentor for the deployment team as well as single point of contact for Customer and other stakeholder of the project including architects, consultants etc.

v  Supervising all Project resources with respect to schedules and accountability to the project (includes people, equipment, timelines, etc.), Central Resource for all India sales team for their product and Project related enquires.

Key Achievements include:

ü  Reliance Antilia Project (Mumbai), As Project Manager co-ordinated with consultant, Reliance Industries IT Team, and work for the state of Art World Class Ball Room, theatre & Residence Floor building Audio Visual Lay out design and Implementations.

ALMOE AV SYSTEMS LLC. DUBAI (UAE).                                                                                        Sept ’06 – Feb ‘08

Project Manager

Key responsibilities include:

v  Handled Large Audio Visual, Unified communication Projects, responsibility include on side technical mentor for the deployment team as well as single point of contact for Customer and other stakeholder of the project including architects, consultants etc.

v  Supervising all Project resources with respect to schedules and accountability to the project (includes people, equipment, timelines, etc.), Central Resource for Dubai sales team for their product and Project related enquiries.

v  Oversee and influence the defined project schedule and negotiating with other contractors for necessary co-ordination and changes if the schedule needs any variations, Assurance that the teams work in harmony with all others on the project to yield maximum productivity.

Key Achievements include:

ü  Suhlumberger Middle East Learning Centre -CAT 5 Based Centralized Audio Video Distribution among 40 Classrooms, Barco Video Wall deployment in Auditorium.

ü  Dubai Electricity and water authority (Auditorium), Alder (Meeting rooms and Auditoriums), Khalidiya Mall (PA, BGM & CCTV Projects).

Total Presentation Devices (P) Ltd.                                                                                     Feb ’03 – Aug ‘06

Assistant Manager

Key Responsibilities: 

v  Taking care of in-house technical and field installation activities of products and solutions which also include polycom video conferencing and MCUs, DSPs, Control Systems.

v  Hands-on configuration experience on MGC 50, (In-house installation).

v  Co-ordinating with polycom techincal support team to resolve various third-party software & network configuration issues, VC firmware compatibility and up gradation issues.

Key Achievements:

ü  Took part for successfully in installation of many PRI based VSX 8000 packaged solutions for Various Customers across the country.

ü  Successfully completed various vortex combined video conferencing installations integrated with 3rd party control systems like Creston.

ü  Received appreciation letter from British high commission for best project execution.

DEVYANI INTERNATIONAL P. LTD                                                                                                    Aug ’01 – Jan ‘03

IT Executive

Key Responsibilities: 

v  Maintained Network/Hardware Uptime of Pizza Hut restaurants & Okhla Head office by routine Checkup, Service of Network Equipment’s Terminals & Printers also maintained computerized inventory/Billing management system.

v  Maintain and troubles hooted the Servers which was UNIX based and terminals were windows-based PCs. SUS (Pizza hut billing and tracking software) runs on server (Which is multiuser UNIX based s/w) and client (windows pcs) access that SUS software through QVT term terminal software.

Key Achievements:

ü  IT infrastructure deployments at Jalandhar, Gurgaon (city center) and various other sites of Pizza hut outlets, Restaurant’s billing system data automation to HO MIS. As per requirement written UNIX scripting to modify the menu and add new item to menu of pizza hut SUS Software.

Education

¨      PGDBA from Symbiosis in 2011

¨      Bachelors in information technologies in 2002.

Personal Dossier

Date of Birth                        : 17th December 1978

Permanent Address               : E-094A, Assotech the Nest, Crossing Republic, Ghaziabad-201016 (INDIA)

Current Address                   : Dubai,

Driving License                   : Holding Valid UAE Driving License.

ANNEXURE

Key Projects Executed

Title                      : Unified Communication infrastructure Deployment at beIN Sports, Doha

Client                   : beIN Sports (Aljazeera TV)                                                                       

Period                  : June’ 14 to Oct’ 14

Scope: The Project was aimed to deployed Polycom unified video conference infrastructure & ITP at Doha and Paris, The Polycom UC infrastructure integrated Active directories, Exchange, NTP, CUCM and PCO (Polycom conference tool for Outlook) deployed for Secretaries ad hoc conference scheduling. All the endpoints are provisioned on RPRM using active directories credentials, each endpoint has unique 4 digits E.164 and ISDN calls are directly routed to specific endpoints using ISDN DID and E.164 configuration.

Title                      : OVCC (Open Video communication Consortium), Delhi

Client                   : Internal & External customers of Bharti Airtel   .                                                      

Period                   : Oct’ 12 to Mar’13

Scope: The Project was aimed to upgrade the Existing Video conference infrastructure for SIP & H264 also Use Layer 7 Switch which enables the call control using dedicated MPLS Trunk with all Member Network Service Providers. OVCC defined the specific E.164 number series to all the network service provider, All the Layer 7 Switch of each NSPs are adjacent of each other and it routes the call based on E.164 number also basis of network or bridge uses Providers do the billing settlements.  It involves analysis of the current eco-system, planning resources, defining, and monitoring key project parameters / KPI’s and working with various teams from Business, Application, Network, Infrastructure, Security and Regulatory for implementation and subsequent handover to the operations.

Title                      : Video Gateway and Video IVR Deployment (Delhi, Mumbai, Kolkata & Bangalore)

Client                   : Internal & External customers of Bharti Airtel                

Duration               : Sept”11 to Jan’12

Scope: The project aimed to Deploy Video Gateways & Video IVRs at 4 Hub locations and connect it to 23 circles redundant MSCs. Managed Ericsson, HP for platform and 5-6 application partner for application deployment during the project also as being a Central Spoke Co-ordinated with all 23-telecom circle Infrastructure team for E1 ordering, argumentation, kick testing and live traffic testing. This was a cross-functional engagement project where we defined the processes with cross functional teams with proper planning, monitoring, and execution and within the defined timelines. It involved working with Business, Application, Network, and Infrastructure and Security teams with a defined implementation strategy.

Title                      : Airtel Money rollout at Delhi & Chennai

Client                   : Internal & External customers of Bharti Airtel                                                                                        

Duration : Jul’10 to Jan’11

Scope: This project was aimed to launch Mobile money Services (Airtel money) using SIM Based Menu in English and Vernacular language, Project involved development of Airtel money Menu, its binary code, Service call flow and deployment of DSTK Platform. Binary code testing on new SIM and then end to end Service testing on staging platform before code change implemented on production and again end to end Service testing co-ordination with all stakeholders. Proper implementation plans, planning, senior management reviews were held on a biweekly basis to discuss progress. It also involved working closely with Cross functional teams to meet the end objective of this Project.

Title                      : Audio & Video conference Infrastructure Rollout, Delhi & Chennai

Client                   : Internal & External customers of Bharti Airtel                                                                                         

Duration : Feb’09 to July’09

Scope: This project was aimed to upgrade the audio and video conference infrastructure, functional testing and Internal UAT, CSD UAT, RA Validation and Trainings to Level 1 and CSD Teams. Prior to going live Customer data migration, Reports, and new billing development, testing and final roll out. Proper implementation plans, planning, management reviews were held on a weekly basis to discuss progress. It also involved working closely with Cross functional teams to meet the end objective of this Project. The support architecture was also customized to meet the customer’s requirements. The project was successfully implemented, and learnings were documented for future implementations.

Title                      : Reliance Antilia Project, Mumbai.

Client                   : Reliance Industries Limited                                                          

Duration               : Jun’ 08 to Jan’09

Scope: The Project was aimed to design and deploy the Audio Visual, Lighting facilities at the state of art Ball room, and Theatre & Residence floors of Reliance Industries Prestigious Antilia house. Close coordination with Reliance IT, AV Consultant, and AV Equipment OEMs and on side Structural, Civil and Architects for Equipment placement plan.

Title                      : Suhlumberger Middle East Learning Centre, Abu Dhabi.

Client                   : Suhlumberger Limited                                                                              

Duration               : Oct ’06 – Jan ’07.

Scope: This project was aimed at designing and deploying 40 smart classes with Video conferencing and individual touch panel control. All 40 rooms should be able to control from a centralized control room. We deployed CAT5 Based Video Switcher, Cat 5 based Crestron controller and touch panel for each room and Crestron controller and big touch panel to control the entire facilities. We also design and deployed auditoriums with Barco rear projection video walls.